Oops, Bad User Experience

If you have been, "at the heart of the blogging and social media revolution since 2001", one expects a little more attention to design. You don't have to be all wiz-bang and ajaxy, but anticipating user expectations is something you should be able to do.

So I was rather aghast when visiting Six Apart's website to find that their nice thumbnail grid highlighting their premier clients wasn't actually clickable.

All those cute thumbnails of blogs you're just dieing to check out? Not actually links. Sorry, can you explain that to me? They show me the blogs, but then don't let me go to them? What bone head came up with that idea?

How hard would it have been to do an old school image-map? Oh, right, the image is actually hidden in the CSS. I guess that makes it easier to switch the CSS for mobile users, but since when was easy part of a good design process? So it seems we are dealing with either a lazy designer, or a clueless manager. Even so, how hard would it have been to recognize that your viewers might like to check out some of those blogs? How hard would it have been to add one little link below the thumbnail grid that links to a list of premier clients?

Ken Rockwell on DSLR Sensor Cleaning

Love him or hate him, Ken Rockwell calls 'em they way he sees 'em and I find is point of view refreshing and useful. But this note he wrote on November 29th, 2009 Ken Rockwell, is a just flat out FUD and it's disappointing to see it coming from Ken.

I'd never, ever touch my sensor. I personally know people who really have destroyed $5,000 cameras when they tried sensor swabs or whatever other Hillbilly junk is out there for do-it-yourselfers. If I can't get it off with a Shop-Vac or blower bulb, I send my camera back to its manufacturer.

If you try touching your sensor with anything, you'll just as likely wind up sending you camera to meet its maker in a different sense.

This is the email I sent him in response:

SUBJECT LINE: I clean my senor, yes I do
------------------------------------------------------
Ken,

Actually no, I don't clean my sensor. I clean the glass that sits on my sensor.

I'm sorry to say this Ken, but you really are helping to spread the FUD that surrounds senor cleaning and that is a disservice to your readers.

Are you afraid of cleaning your windows? Do you pay someone $100 to clean one square inch of glass?

I've cleaned my D70 at least half a dozen times with sensor swabs and cleaning solution from VisibleDust (visibledust.com) that I bought at B&H Photo.

You are lucky to live and shoot in a dry climate. But here in the Northeast, I work outside in and around flowing water. It is a moist environment. In this environment, moister and dust combine to make very sticky particles that just will not come off the senor by blowing on it. The moisture essentially welds the dust onto the sensor.

Camera shops love this business, it's basically highway robbery. My local camera shop charges $110 and keeps the camera for a week to clean the sensor. I spent about $50 on cleaning supplies that will last a dozen cleanings. It takes me about ten minutes to clean my sensor. At home. Whenever it needs it. An honest camera shop would charge $15 or $20 and do it while you wait.

I enjoy your site and have learned a lot from it, thank you.

Best regards,
James Fryer
------------------------------------------------------

 I received no response which is understandable, he no doubt gets loads of emails everyday. And I don't need a response, what I need is for him to not post any more harmful information.

Cheap hotels and motels are better than fancy five star hotels

I have traveled a lot, both professionally and for pleasure. I have stayed at some complete dives as well as some great places, including five star hotels. Fancy hotels and five star hotels have been OK, from my point of view, worthy of only three stars. The cheap hotels and motels are generally first rate, four or five stars.

When I am traveling, I have simple needs. I want a clean room with a good shower and free WiFi. Nail those things and you get four stars. If your hotel/motel has a great location or the staff is especially helpful and friendly, you get another star.

Now let me pick on a couple of the five star hotels I've stayed at:

Ritz Carlton, South Beach
Sure, it was swanky, but they missed the details and that is what makes the difference between good and perfection. Location was good. But, the bathroom door was broken as was one of the side tables, that's pretty tacky, -1. No free WiFi, super tacky, -1. We checked in late with a tired two year old. We wanted to go straight to bed, but a knock at the door at 10pm wakes the baby. It's a steward with a some late night night complementary snack or something. Hello, we just checked in with a tired two year old! Thanks for waking him up, now get out! -1. Five minus three leaves you with two stars, bravo.

Wynn, Las Vegas
Impressive if odd designed rooms, very, very big, very spacious, totally over the top. The bathroom was bigger than most motel rooms I've stayed at. Not my style, but it is top tier for what it is. We had some trouble when checking in as well as some billing issues, but the staff were very responsive and acted with a great deal of professionalism. They knew they were working at a five star hotel and were more than up to the challenge. Rooms were clean, shower was great. But, no free WiFi, very tacky, -1. Seriously, it costs you next to nothing to offer this to your guests, you offer free HD TVs with free cable, that costs considerably more than free internet access. And the internet access charge was not all that much, so it is not like it's a big profit center, it's just tacky. Tacky, tacky, tacky. That leaves the Wynn as a four star.

Some Nameless Five Star Hotel in Shenzhen, China
I went there in 2000 and only stayed there one night and I just can't remember anything about it other than it cost me a whopping $34, it was beautiful, and the staff were great. I have vague recollection that it did have free (or maybe really, really cheap) wired internet access (2000 would have been a little early for WiFi). OK, fair enough, that really was a five star hotel.

Compared to The Holiday Inn Express in Quakertown, PA
Clean room, free WiFi, friendly staff, and though I have not tried the shower yet, the best lit bathroom I've ever seen. It's like a professional lighting studio. Not only is the WiFi free, it's also trouble free, no stupid sign in screens. I hopped on the network from both my iPod touch and my laptop. It's a little early to be calling this one, but it's at least a four star with a good chance of another star.

See, what is comes down to is, you just have to make me comfortable and happy. Oh, and don't be tacky.

What really annoys me is that all the fancy hotels have free cable TV, but I honestly can't remember the last time I turned on a TV in a hotel room. Yet, the one cheap thing that I really want, free WiFi, I have to pay for. And I have to pay for it each day. The cost is usually $10 to $15 a day. So, in as little as three days, I get to pay the hotel for internet access as much as I pay at home for a whole month!

Microsoft has dumb customers

Microsoft features 'real' people in their new ads who are looking for laptops and, surprise, they find that PCs running Windows are better for them than Macs.

The first 'shopper' up was the now infamous Lauren who says she is on a strict $1000 budget. Why such a strict budget Lauren? You are driving a VW Beetle that costs a good $10,000 more then a nice little Honda or Toyota. It's a vanity car. I don't know much about clothes, but yours look trendy and expensive. And, in the end, you are 'drawn' to one laptop because of its looks.

So, the idea that you are on a budget, or that you are too smart to get suckered into the Mac simply for its design is flat our ridiculous. In reality, 9 out of 10 Laurens wind up buying a Mac


Second 'shopper' up is Giampaolo. He says he is 'technically savvy'. He drives a Ford Probe, 'nuf said.

Also note that none of these shoppers seem to do any research until they hit the floor at their local Best Buy. That's just dumb.

I'm going on about this because it is really sad that Microsoft just can't figure out how to find an ad agency with a brain.

Oh, and I own a Mac (I got a good deal on it). And I run Windows on it. And I drive a Toyota Matrix. It's not pretty or hip (it is downright ugly) but it was cheap, reliable, and is like a mini truck when I put the rear seats down.